Return Policy
Thank you for shopping at Commercewize. We strive to provide you with the best possible shopping experience. If for any reason you are not satisfied with your purchase, we offer the following return policy:
Returns
- Eligibility: Items must be returned within 30 days from the date of purchase.
- Condition: Items must be in their original condition, unused, and with all tags attached.
- Exceptions: Baby, Pet food and similar items, such as personalized or custom-made products, may not be eligible for return. Please refer to the product description for specific details.
Refunds
- Refund Method: Refunds will be processed to the original method of payment.
- Processing Time: Refunds may take 2-5 business days to process once we receive the returned item.
- Shipping Costs: Return shipping costs are the responsibility of the customer, unless the return is due to our error.
Exchanges
- Exchange Eligibility: Exchanges are subject to availability.
- Shipping Costs: Exchange shipping costs are the responsibility of the customer.
Damaged or Defective Items
- Report: Please contact our customer service team within 14 days of receiving your order to report any damaged or defective items.
- Replacement: We will provide a replacement or refund for damaged or defective items.
How to Return an Item
- Contact Customer Service: Please contact our customer service team to initiate a return or exchange.
- Packaging: Carefully repackage the item(s) in their original packaging, including all tags and accessories.
- Shipping: Ship the item(s) to the return address provided by our customer service team. Please retain a tracking number for your records.
Please note: This return policy is subject to change without notice. Please check our website for the most up-to-date policy.
For any questions or concerns, please contact our customer service team.